IS Help Desk Technician - IS - Position #2017-157

IS HELP DESK TECHNICIAN - IS - Position #2017-157

Date Posted:
Full Time
Open Until Filled Redlands Monday - Friday 8:00a.m. - 5:00p.m.

Job Description

The IS Help Desk Technician is responsible for answering any and all incoming calls to the IS Service Desk and acting as a link between end-users and technical staff to ensure a high-quality customer experience. Additionally, the IS Help Desk Technician is expected to provide administrative assistance to IS Department staff to complete project tasks as well as exhibit positive and helpful service delivery toward end-users in an effort to achieve the goals and objectives of increased user satisfaction and productivity.


High School diploma or equivalent. Associate’s Degree in Information Technology, Computer Science, or Computer Information Systems preferred. Three years of customer service or clerical experience OR one year of customer service experience with an IT Industry Standard certification (see Certifications) OR six months of prior experience with basic computer hardware and software troubleshooting as well as with troubleshooting Windows XP, Vista, 7, 8/8.1, 10 client operating system and experience with using remote support tools. A+ (Hardware/Software) Certification or Network+ Certification preferred (CCA, CCENT, CCNA, Cloud+, Security+, OR MCSA Windows 7, 8, or 10 can substitute.) Excellent written and verbal communication skills. Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.